Call Center Associate

Posted: May 03, 2023

Company: GDS Associates, Inc.

Employer Type: Energy Efficiency Services

Position Type: Full Time

Job Type: Clerical/Administrative

Experience Level: Entry Level

Certification Required: No Certification Required

City: SPRINGFIELD

County: SANGAMON

Salary Range: $35000-$45000

GDS Associates, Inc. has a new opportunity available for a Call Center Associate to work with an energy efficiency program. This position is expected to work remotely from a home office. The ideal candidate will have at least one year of experience in a call center, which will be helpful when communicating with customers. The candidate will be confident and extremely proficient with their verbal and written communication skills. The candidate will be highly skilled with MS Word and Excel, and will be very organized and detail oriented.

Job Responsibilities:

  • Field customer and Program Ally/contractor calls and e-mails for a business energy efficiency program (in bound)
  • Take personal responsibility for customer questions and concerns; follow up with all appropriate parties to ensure satisfactory resolution
  • Ongoing updates of the contact log and call center reference materials
  • Make recommendations for program improvements based on customer and Program Ally feedback
  • Assist with various aspects of program implementation
  • Support the team by assisting other departments as needed
  • Report generation, as requested
  • Outbound call campaigns are occasionally required

Desired Skills

  • High-level verbal and written communication skills are a must
  • High-level attention to detail
  • Strong skills with Word and Excel (other software knowledge a plus)
  • High school diploma minimum requirement, but relevant college or demonstrated work accomplishments a plus
  • Strong business ethics required (punctuality, dependability, professionalism), while at the same time, able to be personable with all types of customers
  • Self-motivated and able to work on their own - personally motivated for growth
  • Flexibility and ability to multi task in a quickly changing environment
  • Preferred to be located in either Wisconsin or Illinois

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