Community Action Agency Liaison Collinsville, IL

Posted: September 08, 2021

Company: Walker-Miller Energy Services

Employer Type: Other

Position Type: Full Time

Job Type:

Experience Level: Mid Level

Certification Required: Valid driver’s license.

Education Required: Bachelors



Salary Range: $55000-$65000

Walker-Miller Energy Services is a 21-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing sustainable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as B-Hive.

B - Boldly Go

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Job Overview:

The Community Action Agency (CAA) Liaison is responsible for serving as a liaison between the utility client and the many charitable, state, and social service agencies (Community Action Agencies) with which they interact. This position will also provide energy efficiency guidance where applicable and coordination services for community action agencies. The CAA Liaison will identify energy efficiency related opportunities and introduce the various prescriptive and custom incentive measures that pertain to the customer segment. The Liaison will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

Desired Skills

Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Embrace and operate within the core values.
  • Acts as a primary contact for community action agencies (CAA)within assigned territory.
  • Acts as Customer Experience expert and leader for all CAA related concerns including rate case filings, data requests, and formal complaints.
  • Leads special projects and ensures regulatory compliance in department processes.
  • Promotes low-income programs including LIHEAP and other programs that assist low-income customers with energy assistance.
  • Conducts meetings, luncheons, and special Company events to promote open communication and dialogue with community agencies.
  • Hosts community events and represents the utility in support of customer assistance agencies and organizations.
  • Assist in the development of programs to promote customer awareness of low-income funding options.
  • Partners with program management to implement and report progress to client leadership and identifies and incorporates methods for continuous improvement.
  • Collaborates with Marketing, Program Manager, and other leadership on the CAA Engagement Team to develop new programs and messaging, improve CAA engagement, and refine current programs, based on research insights and customer feedback.
  • Drives initiatives to discover and share new insights into program efficacy through partnerships with Marketing, Operations, and others throughout the organization.
  • Serves as a primary community liaison and subject matter expert for CAA Engagement within assigned territory.
  • Other duties as assigned.

Basic Qualifications:

  • Bachelor’s degree from an accredited college or university or Technical school degree combined with demonstrated experience in the electric/gas utility field, or equivalent experience.
  • Minimum of two years of experience required in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management.
  • Minimum of three years of customer service or community outreach experience.
  • Strong customer service and communication skills.
  • Must be able to handle a wide work variety and work in a fast-paced environment.
  • Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
  • Ability to identify and resolve project application issues with customers and trade allies
  • Proficient in Microsoft Office, specifically Word, Excel and Outlook
  • Strong data entry skills in entering information in tracking systems/databases
  • Ability to communicate effectively, both verbally and in writing with customers, clients and employees
  • Ability to analyze and interpret data and solve practical problems
  • Knowledge of mathematical concepts such as fractions, percentages and ratios


  • Willingness to travel up to 25-50% of the time.

Desired Characteristics:

  • Ability to identify and resolve project application issues with customers and trade allies
  • Ability to analyze and interpret data and solve practical problems.
  • Knowledge of mathematical concepts such as fractions, percentages and ratios.
  • Ability to thrive in a collaborative environment
  • Function well with a very diverse group of people
  • Utilize good judgement to plan and accomplish goals
  • Troubleshoot issues as needed

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