Customer Sales Associate- Champaign, IL

Posted: June 17, 2021

Company: Trane Technologies

Employer Type: Technology

Position Type: Full Time

Job Type: Sales

Experience Level: Mid Level

Certification Required: Other

Education Required: Associates

City: CHAMPAIGN

County: CHAMPAIGN

Salary Range: $35000-$45000

Trane in Champaign, IL is hiring a Customer Sales Associate for our Residential Parts & Supply Store! As a Customer Sales Associate, you will be a trusted advisor to customers who visit our Trane Supply stores by resolving parts or equipment issues, delivering quality parts and solutions offerings, processing customer orders and responding to their inquiries.

Responsibilities:

  • Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions to their HVAC Parts & Supply needs.
  • Maintains current knowledge of Trane products, offerings and promotions in order to partner with customers and grow sales by identifying related products or add on extensions needs; present to customers in person and on the phone.
  • Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
  • Assists with warehouse/inventory management work as needed – cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location. Occasionally operate a forklift and lifting up to 50lbs.

Desired Skills

  • Associates or Bachelors degree preferred; GED or High School Diploma required
  • Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement and safety.
  • Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude is beneficial
  • Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

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