HVAC Service Dispatcher- Champaign, IL

Posted: March 25, 2021

Company: Lanz Heating & Cooling

Employer Type: Other

Position Type: Full Time

Job Type:

Experience Level: Mid Level

Certification Required: Other

Education Required: High School/GED

City: CHAMPAIGN

County: CHAMPAIGN

Salary Range: $45000-$55000

Lanz Heating & Cooling in Champaign, IL is looking to hire a full-time HVAC Service Dispatcher to join our thriving business! This position pays a competitive wage, depending on skills and experience. We also offer excellent benefits, including health insurance, retirement benefits, paid vacations and holidays, career advancement opportunities, and the chance to work with a well-trained and supported team. Are you an excellent multitasker? Do you thrive in a fast-paced, ever-changing environment?

Family-owned since 2002, we are now a leading heating and air conditioning contractor with a fleet of about 36 trucks that provides HVAC, plumbing, underground solution, pipelining, duct cleaning, & dryer vent cleaning services for both residential and commercial customers. While we have grown quickly, we take great pride in maintaining our mission statement. Our core values are honesty, integrity, innovation, teamwork, excellence, and development. We strive for efficiency, comfort, and peace of mind for our customers, which is why we design it right, install it right, and maintain it right. We put in the effort to take care of each job correctly the first time because that's how we ensure our customers' needs are met.

Moreover, we maintain a culture that's attractive to current and future employees. Teamwork is the source of our strength. Change is essential; we will always embrace it. We encourage our teammates to be innovative and responsible; we empower them to grow, contribute, and accomplish. "You don't need a title to be a leader." We offer our well-trained and supportive team competitive pay, great benefits, and career paths.

A DAY IN THE LIFE OF AN HVAC SERVICE DISPATCHER

As our dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Using your professional and friendly attitude, you answer incoming client calls and dispatch HVAC service calls to field technicians. You schedule appointments to provide prompt, convenient customer service, as well as maximize our field technicians' time and mileage. Utilizing radio and tracking devices, you direct technicians accordingly. As necessary, you keep clients updated and informed. Additionally, you love learning and welcome constructive feedback for ultimate success. You truly demonstrate your value as our dispatcher by working hard to ensure maximum scheduling efficiency without compromising client satisfaction

Desired Skills

  • A high school diploma or GED equivalent
  • Able to type at least 30 WPM
  • Understanding of geographic area served/map reading ability

Are you dependable? Do you have excellent phone skills? Do you have a proven ability to meet or exceed set goals? Do you have good communication skills, both verbally and written? Are you attentive to detail? If so, then you might just be perfect for this HVAC Service Dispatcher position!

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