Program Coordinator Peoria, IL

Posted: November 14, 2022

Company: Walker-Miller Energy Services

Position Type: Part Time

Job Type:

Experience Level: Entry Level

Certification Required: Other

Education Required: High School/GED

City: PEORIA

County: PEORIA

Salary Range: Up to $35000

Walker-Miller Energy Services is a 22-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency. We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.

Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses.

Our operating philosophy is reflected in our core values. We refer to them as B-Hive.

B - Boldly Go

H - Humble Confidence

I - Inclusive Stewardship

V - Value Reputation

E - Extraordinary Experience

Position Overview

This position is responsible for providing support to agencies and allies ensuring that information is accurate, files are maintained and continuously reviewed, and provides continuous communication with business contacts. This position is additionally used as a resource for IQ (Income-Qualified) outreach support as needed, informing agencies/trade allies of expiring applications and/or certifications, and assisting customers and clients.

Essential Responsibilities:

  • Assist customers with understanding how to participate in the IQ program via an agency or trade partnerships, how rebates are paid through the agencies/trade partners, and coordinating paperwork and applications
  • Maintain, update, and add entries to the program databases accurately. This may require contacting clients and trade allies
  • Help maintain and update additional program spreadsheets relating to project tracking, lead sharing, and any other needs of this nature that arise
  • Assist trade allies and customers to ensure they have the correct information and marketing materials to promote the IQ program
  • Provide assistance with customer service calls, corresponding with customer and agency with clear direction from program manager
  • Coordinate files, transactions and records for the program Assist agencies/trade allies with project entry when needed
  • Follow up with agencies or trade partners to obtain information for incomplete applications
  • Review project applications and documentation to ensure completeness and adherence to program rules and requirements.
  • Communicate incentive changes and disqualifications to agencies and trade partners

Position type and hours of work required: Part-time, 20 hours a week

Desired Skills

  • High School diploma or equivalent
  • At least three years of previous office experience
  • Strong customer service and communication skills
  • Must be able to handle a wide work variety that may not be explicitly stated above in listed duties and work in a fast-paced environment
  • For us to fulfill our mission to provide an extraordinary experience every day, we require all team members to be fully vaccinated for COVID-19. There are limited exceptions for those with specific religious or medical reasons.
  • If not currently vaccinated, you must be willing to get vaccinated as a condition of employment, requiring you to get the first shot upon offer acceptance and the second shot on schedule as per CDC recommendation.

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