Service Dispatcher / CSR In HVAC Company Decatur, IL

Posted: August 09, 2023

Company: CSR

Employer Type: Other

Position Type: Full Time

Job Type:

Experience Level: Mid Level

Certification Required: Other

Education Required: High School/GED

City: DECATUR

County: MACON

Salary Range: $45000-$55000

Decatur Heat and Air Inc. is a second-generation company that brings over 40 years of experience to residential and commercial HVAC customers in the Wise County TX area. Are you looking for a company that feels like family? We are currently seeking a highly motivated and talented Service Dispatcher / CSR to join our team!

The candidate we are looking for must be an excellent communicator, have a positive attitude, and be self-motivated. Must be flexible, able to multi-task, and have the capacity to work calmly in a fast-paced environment.

service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Work Hours: 8:00 am to 5:00 pm, Monday through Friday, occasional overtime as required

Desired Skills

  • At least 1 year of related experience
  • Advanced customer service skills
  • Ability to multi-task
  • Geographical knowledge of service area or map reading skills
  • Knowledge of the industry is recommended but not required

Intermediate computer skills (proficiency with MS Word, Excel, Outlook

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