Service Tech, Level 3- Champaign, IL

Posted: July 14, 2021

Company: Edelman Inc.

Employer Type: Heating and Cooling

Position Type: Full Time

Job Type: Technician

Experience Level: Mid Level

Certification Required: North American Technician Excellence (NATE)

Education Required: High School/GED



Salary Range: $35000-$45000

Summary/Objective: To provide service and maintenance on residential heating and air conditioning, electrical, and plumbing systems according to company standards providing the customer with a high- quality experience. Inform and educate the customer of maintenance agreement options, accessories, and work on generating additional leads for the business.


  • Arrive at jobsite at scheduled time and location as dispatched
  • Relocate from one jobsite to another jobsite as dispatched during the workday
  • Report to dispatcher when arriving and leaving jobsite
  • Operate company vehicle safely, obeying all traffic laws
  • Follow instructions from supervisor and/or dispatcher and carry out in timely manner
  • Report problems with company tools or vehicles promptly
  • Report problems with personal tools for possible replacement
  • Report problems with equipment to Service Dispatcher to expedite parts delivery
  • Communicate with customers and collect C.O.D. on maintenance service visits as directed
  • Ability to work staggered schedule if required
  • Gather information about replacement needs and inform dispatch so they can schedule an estimate appointment
  • Inform and educate customers about residential planned maintenance agreements
  • Inform and educate customers on additional products or services available through company
  • Inform customer of replacement options following company guidelines
  • Develop basic knowledge of electrical refrigeration principles
  • Develop basic knowledge of service tools and testing devices
  • Develop soldering skills
  • Develop customer service skills
  • Perform filter changes utilizing filter checklist paperwork unassisted
  • Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher
  • Demonstrated ability to clean indoor and outdoor coils
  • Complete all service-related forms properly
  • Attend training/ meet training requirements as set by the company
  • Continuing education – 20 hours a year
  • Develop basic knowledge and ability to read and interpret wiring diagrams and blueprints

Desired Skills


  • Valid driver’s license and insurable through company insurance carrier
  • Able to communicate clearly in English both verbally and in writing
  • Completion of HVAC training program - preferred
  • EPA Certified or obtain within 3 months of hire
  • Minimum of 6 months HVAC service work
  • NATE Core Certification or obtain within 6 months of hire
  • Geothermal experience - preferred
  • Boiler experience - preferred
  • Oil experience - preferred

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