Administrative Assistant II

Posted: May 29, 2024

Company: Illinois Department of Human Services

Employer Type: Government

Position Type: Full Time

Job Type: Administration

Experience Level: Mid Level

Certification Required: None

Education Required: Bachelors



Agency: Department of Human Services

Location: Springfield, IL, US, 62703

Opening Date: 5/24/2024

Closing Date: 6/07/2024

Salary: Anticipated Salary (Eff 7/1/24) $6,005-$9,069/month ($72,060-$108,828/year)

County: Sangamon

Number of Vacancies: 1


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 37868

Position Overview

The Division of Mental Health is seeking a highly responsible staff assistant for the Deputy Director of Quality Management. This position will identify important aspects of care and develop and monitor performance indicators and corrective actions, document improvement, receive and forward calls appropriately, develop written responses and schedule meetings and conferences. This position will also provide advice and guidance to community providers and State-Operated Psychiatric Hospitals on quality assessment and improvement programs and implementation of standards. This position will also serve on committees, document minutes, process documents and serve as a timekeeper.

Job Responsibilities

  1. Serves as highly responsible staff assistant for the Deputy Director of Quality Management.
  2. Provides advice and guidance to community providers and SOPH Quality Assessment and Improvement programs and the implementation of standards developed by the state agencies.
  3. Serves on a variety of DHS and Division of Mental Health committees, both standing and ad hoc.
  4. Processes and/or completes various documents in an accurate and timely manner for SOPH and Central Office staff.
  5. Serves as timekeeper for identified program staff.
  6. Performs other duties as assigned or required that are reasonably within the scope of duties enumerated above.

Preferred Qualifications

  1. One (1) year of professional experience conducting reviews to ensure compliance with policies, procedures, practices, and standards for a private or public organization.
  2. Two (2) years of professional experience meeting deadlines with strong attention to detail while multi-tasking multiple projects.
  3. Two (2) years of professional experience communicating effectively with both internal and external stakeholders in oral and written form.
  4. Two (2) years of professional experience working in a public or private organization maintaining confidentiality and handling sensitive information with professionalism.
  5. Two (2) years of professional experience managing projects for a public or private organization.
  6. One (1) year of basic proficiency in Microsoft, Outlook, and Excel.

Work Hours: 8:30am-5pm, Monday-Friday

Licensing and Quality Management
Work Location:
901 E Southwind Rd Springfield, IL 62703-5125

Division of Mental Health

Programmatic Development

Licensing and Quality Management
Agency Contact:

Posting Group: Office & Administrative Support; Social Services

About the Agency:

The Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
* Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:


Desired Skills

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in public or business administration.
  2. Requires two (2) years of professional experience in a public or private organization.

More Opportunities View All