Scheduler/Service Coordinator Springfield, IL
Posted: October 25, 2024
Company: MB Heating & Cooling
Employer Type: Heating and Cooling
Position Type: Full Time
Job Type:
Experience Level: Mid Level
Certification Required: Other
Education Required: High School/GED
City: SPRINGFIELD
County: SANGAMON
Heating & Cooling in Springfield, IL is calling all experienced customer service and dispatching professionals to apply to join our amazing team as a full-time Scheduler / Service Coordinator
We are a respected and stable HVAC company that is committed to taking care of our employees . We pay our Schedulers / Service Coordinators a competitive wage of up to $23 an hour depending on experience. Our team also enjoys great benefits , including health, vision, dental, life, 2 weeks of vacation, a workout facility, a spiff program, and paid training . We also make it easy to apply with our initial quick mobile-optimized application . People want to live in a home that fits their needs and they want to work with a trustworthy company to do this. Since 1986, we have been providing the highest value and most reliable home comfort services throughout the greater Central Illinois area. We do everything from HVAC maintenance to plumbing and electrical work. Whether customers need to upgrade their power systems or just swap out the old water heater, we can do it They are our greatest asset , and we always support and stand by them because teamwork and communication are the sources of our strength. We are involved in the community and love to serve. If so, please consider applying for this customer service and dispatching position today
YOUR LIFE AS A SCHEDULER / SERVICE COORDINATOR
This customer service and dispatching position works 40 hours a week, Monday through Friday, with some overtime hours as needed.
As a Scheduler / Service Coordinator, you are critical to the success of our business. In this scheduling position, you maintain our employees' daily schedules and dispatch the HVAC and plumbing technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When parts come in, you schedule return trips with our customers to get them installed.
As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your scheduling and customer service skills, you provide clear and concise information to department managers, employees, and customers. You find this scheduling job fun and challenging and enjoy helping our customers in any way you can
Desired Skills
5+ years of related experience or training in customer service, dispatching or project management, or equivalent combination of education and experience
~Geographical knowledge of the service area or map reading skills
~ Intermediate computer skills
Knowledge about the HVAC industry and an advanced understanding of software technologies, such as iOS, Android, and Windows OS, is preferred but not required
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