Service Dispatcher Springfield, IL
Posted: December 04, 2025
Company: MB Heating & Cooling
Position Type: Full Time
Job Type:
Experience Level: Mid Level
Certification Required: Other
Education Required: High School/GED
City: SPRINGFIELD
County: SANGAMON
Salary Range: $45000-$55000
MB Heating & Cooling in Springfield IL is looking to hire a full-time Service Dispatcher / Scheduling Coordinator to maintain our service technicians' daily schedules and dispatch them as service calls are completed. Can you provide above-and-beyond customer service? Do you want to work for a highly respected and stable company? Have you been searching for a company that will value your contributions?
ABOUT MB HEATING & COOLING
People want to live in a home that fits their needs and they want to work with a trustworthy company to do this. That's where we come in Since 1986, we have been providing the highest value and most reliable home comfort services throughout the greater Central Illinois area. We do everything from HVAC maintenance to plumbing and electrical work. Whether customers need to upgrade their power systems or just swap out the old water heater, we can do it We can even incorporate green technology into their homes from smart thermostats to solar paneling. Our team is skilled, honest, and ready to take on anything. We are fully committed to customer satisfaction
Our team takes a lot of pride in their work They are our greatest asset, and we always support and stand by them because teamwork and communication are the sources of our strength. We are involved in the community and love to serve. Along with this amazing company culture, we offer a great work environment, excellent benefits, and opportunities for advancement Join us
A DAY IN THE LIFE OF A SERVICE DISPATCHER / SCHEDULING COORDINATOR
As a Service Dispatcher / Scheduling Coordinator, you are critical to the success of our business. As our scheduler, you maintain our employees' daily schedules and dispatch the HVAC and plumbing technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When parts come in, you schedule return trips with our customers to get them installed.
As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your communication skills, you provide clear and concise information to department managers, employees, and customers. You find this job fun and challenging and enjoy helping our customers in any way you can
Desired Skills
High school diploma or general education degree (GED)
· 5+ years of related experience or training in customer service, dispatching or project management, or equivalent combination of education and experience
· 2+ years of HVAC dispatcher experience
· 3+ years of dispatching experience
· Geographical knowledge of the service area or map reading skills
· Intermediate computer skills
Knowledge about the HVAC industry and an advanced understanding of software technologies, such as iOS, Android, and Windows OS, is preferred but not required
WORK SCHEDULE
This dispatching position works 40 hours a week, Monday through Friday, with some overtime hours as needed.
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